ASSOCIATE DIRECTOR - MEMBER SERVICES
Dionne Downer is ICPM’s Associate Director - Member Services and is responsible for supporting the Research Committee as well as database management and general oversight in the absence of the Head of Operations.
Dionne has more than 10 years association management experience and 5 years developing and marketing professional education seminars and conferences in the legal and financial services sector. Prior to joining ICPM, Dionne worked for a national member-based not for profit industry association in progressive roles developing member acquisition and retention strategy, managing member relations across diverse geographic, audience and issues, and engaging and collaborating with stakeholder groups - members, management, governance boards, volunteer and technical committees. Dionne earned her B.A. from York University and is an active volunteer in her community.